What is your turnaround time for requests?
For standard requests, we aim for a turnaround time of 1-2 business days. We also offer priority support for urgent issues that need immediate attention.
How do I make a request for work?
All our clients get access to our dedicated support system where they can easily submit and track requests. WebManager and Digital Core clients also have phone support for more direct ...
Will my website go down during the migration?
No. We use a seamless migration process that results in minimal to zero downtime. We do the work behind the scenes and only point your domain to the new server ...
How long does it take to onboard a new site?
For a standard website migration and setup, the process typically takes 3-5 business days.
What is your onboarding process like?
It's a seamless, structured process designed to be easy for you. Once you sign up, we'll securely gather your website details, perform a full health check, and begin the migration ...
What if an update breaks my site?
This is exactly what our professional process is designed to prevent. We test all major updates on a staging site first. In the extremely rare event that an update causes ...
Do you work with custom-built themes?
Yes. We are happy to manage websites built on high-quality, custom themes. Our team has the expertise to work with well-structured, custom code.
What are Google’s Core Web Vitals?
These are a set of specific factors that Google considers important in a website’s overall user experience, primarily related to speed and visual stability. Our performance optimisation work is specifically ...
What is Cloudflare and why do you use it?
Cloudflare is a global network that provides a huge boost to your website's speed and security. It acts as a CDN (Content Delivery Network) to serve your content faster to ...
My site has a lot of plugins. Is that a problem?
Not necessarily. The number of plugins isn't as important as their quality and how they interact. As part of our onboarding, we perform a full audit and will recommend streamlining ...
